Page 900 - The Central Motor Vehicles Rules, 1989

872 MOTOR VEHICLE AGGREGATOR GUIDELINES, 2020

(12) “On-Boarding” means the integration of a vehicle and Driver with
the Aggregator and operating such vehicle with the Aggregator.
(13) “Off-Boarding” means the segregation of an integrated vehicle from
the Aggregator.
(14) “Rating” means an assessment of the quality of a trip availed by a
Rider, on the successfuI completion of the trip.
(15) “Refresher Training Programme” means an annual training session
for Drivers integrated with the Aggregator, for a period of atleast
two days for cumulated 10 hours, delivered physically or virtually.
The session shall include but not be limited to the course mentioned
under the Induction Training Programme.
(16) “Remedial Training Programme” means training course required to
be compulsorily undertaken by Drivers whose Rating is below 2
percentiles from amongst all Drivers who are placed similarly in
terms of the minimum duration of engagement with the Aggregator.
Such duration shall be determined by the Aggregator.
(17) “Rider” means a person who books a journey through the Aggregator
App for availing the transportation provided by a Driver who is
integrated with the Aggregator.
(18) “Security Deposit” means the amount that shall be payable by an
Aggregator applying for a License furnished as bank guarantee,
unless provided otherwise.
(19) “Service Provider Contract” means the agreed and executed between
the Aggregator and the Driver specifying the contractual rights and
obligations of both parties.
(20) “State” includes a Union Territory.
(21) “Surge pricing” means the output of an algorithm of an Aggregator,
which automatically raises the price of a trip when demand outstrips
supply within a fixed geographic area.
(22) “Induction Training Programme” shall have the meaning ascribed
under Clause 5(2).
2. Applicability
The Guidelines may be applicable to Aggregators on boarding transport
vehicles in the Area of operation. The vehicles that may be integrated by the
Aggregator shalI include all motor vehicles under the Act and e-rickshaw.
3. Application for grant or renewal of License and matters connected therewith
(1) Any person may make an application for grant of License in Form-I
appended to these Guidelines, accompanied by proof of payment of appropriate
fee and Security Deposit.
(2) A License granted shall be valid for a period of five (5) years from the
date of its issuance, subsequent to which it shall be renewed by the Competent