Page 904 - The Central Motor Vehicles Rules, 1989

876 MOTOR VEHICLE AGGREGATOR GUIDELINES, 2020

(b) Ensuring a term insurance for each Driver integrated with the
Aggregator for an amount not less than Rs. 10 lakhs with base year
2020-21 and increase by 5% each year.
(c) Conducting Refresher Training Programme once a year. Record of
such training sessions shall be documented and preserved for at least
one year. The Aggregator may be permitted to collaborate and partner
with any specialized institution, as deemed fit by the Aggregator,
for providing such training.
(d) Ensuring that the Driver shall not be logged in for an aggregate of
twelve (12) hours on a calendar day. A mandatory break of ten (10)
hours for the Driver shall be imposed subsequent to a login extending
twelve (12) hours.

(e) The Aggregators to develop a mechanism on their respective App to
ensure that Drivers engaged with more than one Aggregator do not
drive beyond a cumulative period of 12 hours either on their or
another Aggregators App so as to safeguard the Driver, passenger
as well as road users.
(f) Maintaining and examining updated copies of the following records
pertaining to the Drivers of vehicles (pursuant to due verification
with the originals), regularly on the portal of SARATHI;
(g) a photograph of the Driver;

(h) driving licence;
(i) present residential address alongwith proof;
(j) RBI compliant KYC bank account details;
(k) self-attested copies of EIC card or Aadhaar card or PAN card;
(l) contact details and addresses of two members from the Driver’s
family;
(m) Enabling the Drivers to operate with multiple Aggregators, provided
each of them comply with the requirements and Driver training
programmes relevant to each Aggregator.
(n) Ensuring that on termination or end of the Service Provider Contract
with a Driver, all equipment or brand stickers belonging to the
Aggregator is removed and identity card or authorization issued to
the Driver by the Aggregator is confiscated.
(o) Implementing a mechanism in the App for rating of Driver by
corresponding Rider with respect to a ride availed on the App,
indicative of the Rider’s experience of the ride and Driver’s etiquette.
The same shall be applicable to the Driver’s rating for a Rider.
(p) Further, Drivers with ratings below two (2) percentiles shall be
required mandatorily to undertake the Remedial Training
Programme until the completion of which such Driver shall be off-
boarded.