Page 906 - The Central Motor Vehicles Rules, 1989

878 MOTOR VEHICLE AGGREGATOR GUIDELINES, 2020

(b) Certificate of Fitness;
(c) Permit of the vehicle;
(d) Chassis and engine numbers; and
(e) Commercial insurance policy covering third party risk as
prescribed in the Act.
(f) Polution under control certificate.
(g) Clearance of pending e-challans within a period of 2 months
from the issuance of such e-challans.
9. Compliances with regard to the Aggregator’s App and Website
(1) The App shall be formulated in a manner that is compliant with the
applicable law.
(2) The App shall be accessible in English and Hindi as the primary languages,
for the Rider alongwith one official language of the relevant state where the official
language is not Hindi. Additionally, the App shall be accessible in such language
that is understandable by the Driver.
(3) Ensuring that the in-app vulnerabilities are revealed to Indian Computer
Emergency Response Team formed under the aegis of the Ministry of Electronics
and Information Technology. Safety of the App shall be certified by a recognized
cyber security firm.
(4) Ensuring that the data generated on the App is stored on a server in India
and that such stored data shall be for a minimum of 3 months and maximum of
24 months from the date on which such data is generated. This data shall be made
available to the State Government as per due process of law. Any data related
to customers shall not be disclosed without the written consent of the customer.
(5) Ensuring that the details of daily trips operated by each vehicle, details
of passengers commuting in each vehicle, origin and destination of each journey
undertaken and the fare collected, shall be undertaken by a Driver and Rider shall
be accessible on the App for a period of three (3) months from the date of such
trip.
(6) Ensuring transparency in its operations, including but not limited to,
functioning of the App algorithm, proportion of fare payable to the Driver; incentives
given to the Drivers, charges received from the driver and such other information
as may be notified by the State Government, by making disclosures on the
Aggregator’s Website and App and updating such disclosures, as per requirement.
(7) lnclusion of a feature enabling the Rider to share the live location and
status of his/her ride after the ride booked through the App has commenced.
(8) Ensuring that the picture of each Driver integrated with the Aggregator
is clearly visible on the App.
(9) Presence of the Website comprising details of the ownership, registered
address, fare structure, services offered, consumer services telephone number and
email address and such other details as may be needed.