Page 908 - The Central Motor Vehicles Rules, 1989

880 MOTOR VEHICLE AGGREGATOR GUIDELINES, 2020

(14) Ensure that city taxis, if seeking to integrate with the Aggregator, are
permitted such integration. Provided these taxis are compliant to be integrated
with the Aggregator as specified under Clause 7 above.
10. Compliances to Ensure Safety
(1) Ensuring appropriate functioning of the GPS installed in the vehicle and
provide efficient resolution for any issues that may develop in its functioning.
(2) Ensuring that the Driver plies the vehicle on the route assigned on the
App and in non-compliance of the same, developing a mechanism wherein the
app device indicates the fault to the Driver and the control room of the Aggregator
immediately communicates with the Driver with regard to the same.
(3) Ensuring safety of women employees and Drivers by introducing
mechanisms to protect their rights, in compliance with the Sexual Harassment of
Women at Workplace (Prevention, Prohibition and Redressal) Act, 2013.
(4) Enforcing a mechanism on the App to ensure that the identity of the
Driver undertaking a trip is same as the one enlisted with the Aggregator requiring
verification every time a trip is accepted.
(5) Ensuring regular spot checks of vehicles integrated with the Aggregator
by personnel authorized by such Aggregator.
11. Ride Pooling
(1) Aggregators may provide pooling facilities to Riders whose details and
KYC are available who shall be travelling along the same route but with varied
stoppages from one point to another under a virtuaI contract through the App.
(2) Female passengers seeking to avail ride pooling shall also be provided
the option to pool only with other female passengers.
(3) The pooling facilities shall be available within certain kms of detour from
the route assigned to be undertaken for a destination specified by the first Rider
in such vehicle.
(4) State Governments may, by way of notification, relax the abovementioned
detour specifications in order to provide accessibility in urban agglomerations and
areas beyond the limits of municipal corporations.
12. Non-discrimination policy to be followed by the Aggregator
The Aggregator shall ensure that vehicles actually owned by the Aggregator
are treated at parity with those vehicles which are not Aggregator owned, once
such vehicles are integrated with the Aggregator.
13. Regulation of fares
(1) The city taxi fare indexed by WPI for the current year shall be the base
fare chargeable to customers availing Aggregator service.
(2) The base minimum fare chargeable to customers availing Aggregator
services shall be, for a minimum of 3 kilometers to compensate for dead mileage
and distance travelled and fuel utilized for picking up the customers.